At Yeranda we provide a memorable holiday experience where guests stay in lovingly handcrafted, secluded, stone and timber cottages set within a relaxing, natural environment. From the moment a booking enquiry is made to the time guests head for home, our primary aim is to treat our guests the way we would like to be treated ourselves. Our cancellation policy is a prime example of this. We understand that life can be complex and personal circumstances can change without warning. Thus, if you need to cancel a booking that has been paid for, we will transfer it to a later date that suits you better and if that isn't possible for any reason, we will provide you with a full refund. We don't keep your deposit - how good is that?
As an ecotourism business we take environmental responsibility and sustainability very seriously. Yeranda is bound by a voluntary conservation agreement with the NSW Office of Environment and Heritage, giving it similar status to a National Park. Reduce, reuse, recycle is our mantra. Our cottages are constructed from locally quarried stone with recycled and sustainably harvested timbers used extensively throughout. Stone walls provide passive heating augmented by slow combustion heaters in winter that burn locally sourced timber carefully selected to be of poor habitat value for animals. Kalimna and Pindari are off the grid and use solar lighting whereas the electricity for Elouera is sourced from Powershop, Australia's greenest energy provider. We use environmentally friendly cleaning products and hand wash from Natures Organics (Earth Choice and Spa). We buy our pillows, mattress protectors and quilts as brand new items however we source our linen, games, books and various other items from opportunity shops, friends and family, thus reducing our carbon footprint while supporting charities.
Social and community responsibility
We buy our toilet paper from the lovely people at Who Gives a Crap. Fifty percent of their profits are donated to help build toilets for those in need in developing countries. We support Orphfund through donation of a holiday at Yeranda for their yearly fundraising auction. We have donated holidays to the Dungog Antiques Fair, a yearly charitable event and other worthy local groups over the years. Kalimna and Elouera Cottages were designed to be accessible to people with limited mobility, enabling wheelchair-bound guests to experience a holiday in the bush. We also provide a welcoming and inclusive environment for members of the LGBTI community and naturists. Ros, Kev and Dave also donate considerable time and expertise to local community groups such as the Dungog Common Recreation Reserve Trust, Dungog Common Landcare, the Dungog Festival and the Dungog Dash and Dawdle through volunteering.
We acknowledge that nobody truly owns land and we are simply caretakers for future generations. We also acknowledge with sorrow that Yeranda was once part of Country of which the Gringai people and their forebears were custodians for millenia. A place where Aboriginal people lived in relative harmony with their environment and performed age-old ceremonies of celebration, initiation and renewal until they were violently displaced by European settlers.